Up And Running In Two Weeks
Hourly pricing. No long-term contracts. No setup fees. Pay for the coverage you need, scale up or down as the season changes.
What's Included
One flat hourly rate covers the entire customer service function.
Phone Coverage
Estimate calls, inventory check-ins, day-of updates, and follow-ups. Your customers always reach a real person.
Email & SMS
Booking confirmations, recap emails, day-before reminders, post-move thank-you notes. Nothing falls through the cracks.
Proactive Cadence
The 5-touch system from booking to post-move. Cuts inbound CS volume in half and builds trust at every step.
Damage & Recovery
Trained handling of damage calls, the full-and-final-agreement workflow, and 7-day recovery follow-ups.
Upsell & Retention
Packing, storage, supplies, and insurance offered the right way at the right time. Adds $10K to $20K a month in revenue.
Reviews & Reporting
Review collection, response management, and monthly reporting on the CX metrics that actually move the business.
Two-Week Ramp-Up
From kickoff call to fully covering your CS in 14 days.
Discovery & setup
- Deep dive on your company, voice, and processes
- CRM, phone, and email system integration
- Custom scripts and templates built in your voice
- Team trained on your pricing, services, and policies
Shadow & go live
- Our team shadows your existing CSRs
- Dual-handling on real calls for quality control
- Hand-off of customer files and ongoing moves
- Go live with full coverage. You stay in the loop.
Ready When You Are
Book a 30-minute discovery call. We'll walk through where your CX stands today and exactly what a Sreckovic setup would look like for your company.