Privacy Policy

1. Who We Are

Sreckovic CX Solutions (“we,” “us,” or “our”) operates the website at www.mysreckovic.com. We provide outsourced customer service solutions for moving companies. For any privacy-related questions, contact us at info@mysreckovic.com.

2. Information We Collect

We only collect information you provide directly to us through our website forms:

• Discovery Call Form: Company name, your name, email address, and phone number (phone is optional).
• CX Assessment Form: Your name and email address, along with the answers you provide to the assessment questions.

We do not use tracking cookies, advertising pixels, or third-party analytics that identify you personally. Our site analytics are provided by Vercel Analytics, which is privacy-friendly and does not store personally identifiable information.

3. How We Use Your Information

We use the information you submit solely to:

• Respond to your inquiry or schedule a discovery call
• Send you your CX assessment results
• Follow up about our services if you have expressed interest

We will never sell, rent, or trade your personal information to third parties. We will not add you to marketing lists without your explicit consent.

4. Third-Party Services

We use the following third-party services to operate our website. Each has its own privacy practices:

• Resend— We use Resend to deliver email notifications when you submit a form. Your name and email are transmitted to Resend solely for this purpose. See Resend’s privacy policy at resend.com/legal/privacy-policy.
• Vercel— Our website is hosted on Vercel. Vercel may collect standard server logs (IP address, browser type, page visits) as part of normal hosting operations. See Vercel’s privacy policy at vercel.com/legal/privacy-policy.

5. Data Retention

We retain your contact information only as long as necessary to respond to your inquiry and manage our business relationship. If you would like us to delete your information, email us at info@mysreckovic.com and we will remove it promptly.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of any future communications from us

To exercise any of these rights, contact us at info@mysreckovic.com.

7. Security

Our website is served over HTTPS. We take reasonable measures to protect the information you submit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our website is intended for business owners and professionals. We do not knowingly collect personal information from anyone under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Continued use of the website after changes are posted constitutes your acceptance of the updated policy.

10. Contact

Questions about this Privacy Policy? Email us at info@mysreckovic.com.